Refund Policy

Our fair and transparent refund process for all PurohitLink services.

Refund Policy

Last updated: June 2026

1. Overview

PurohitLink strives to provide the highest quality spiritual services. If you are not satisfied with your service or need to cancel, we have a fair refund policy outlined below.

2. Puja Booking Refunds

  • Cancelled 48+ hours before puja: 100% full refund within 5–7 business days
  • Cancelled 24–48 hours before puja: 50% refund. The remaining 50% is retained as a cancellation fee
  • Cancelled less than 24 hours before puja: No refund. The purohit has been scheduled and may have turned down other bookings
  • No-show by customer: No refund applicable

3. Purohit No-Show Refunds

If a purohit does not arrive at the scheduled time without prior notice:

  • We will immediately arrange an alternative purohit
  • If no alternative is available within a reasonable time, you receive a 100% full refund
  • Our team will also compensate with a discount on your next booking

4. Tour Package Refunds

  • Cancelled 7+ days before tour: 90% refund (10% processing fee retained)
  • Cancelled 3–7 days before tour: 50% refund
  • Cancelled less than 72 hours before tour: No refund
  • Hotel and travel bookings are subject to the respective provider's cancellation policies

5. Samagri Delivery Refunds

  • If samagri arrives damaged or incomplete, we replace at no cost or issue a full refund
  • Change of mind cancellations before dispatch: 100% refund
  • Cancellations after dispatch: No refund (return shipping can be arranged at customer's cost)

6. Membership Refunds

  • Membership fees are non-refundable once the digital membership card and ID are issued
  • If there is a technical issue preventing access to membership benefits, we will resolve it within 48 hours or issue a full refund

7. How to Request a Refund

To request a refund, contact us within 7 days of the puja/service date:

Please provide your booking ID, date of booking and reason for refund. Refunds are processed to the original payment method within 5–7 business days.

8. Non-Refundable Services

The following are non-refundable under any circumstances:

  • Completed pujas where the service was delivered as agreed
  • Donations made through the platform
  • Platform service/processing fees (where applicable)
  • WhatsApp-based bookings where service was delivered

9. Dispute Resolution

If you are dissatisfied with a refund decision, please escalate by emailing info@purohitlink.com with "REFUND DISPUTE" in the subject line. Our senior team will review and respond within 48 hours.