Cancellation Policy

How to cancel or reschedule your PurohitLink booking β€” clear, fair and simple.

Cancellation Policy

Last updated: June 2026

1. How to Cancel

To cancel or reschedule your booking, contact us through any of these channels:

Please provide your name, booking date, puja type and reason for cancellation. You will receive a confirmation of cancellation on WhatsApp.

2. Puja Booking Cancellation

Cancellation Timing Refund Reschedule
48+ hours before puja 100% refund Free reschedule
24–48 hours before puja 50% refund Reschedule with β‚Ή99 fee
Less than 24 hours No refund Reschedule with β‚Ή199 fee
No-show (customer) No refund New booking required

3. Rescheduling

  • You may reschedule your booking up to 2 times without additional charges (with 48+ hours notice)
  • Rescheduling is subject to purohit availability on the new date
  • Rescheduling requests less than 24 hours before the puja incur a β‚Ή199 fee
  • Contact us on WhatsApp with your preferred new date and time

4. Tour Package Cancellation

  • 7+ days before tour: 90% refund (10% processing fee)
  • 3–7 days before tour: 50% refund
  • Less than 72 hours: No refund
  • Hotel cancellations are governed by the respective hotel's policy
  • Flight/train tickets (if arranged by PurohitLink) follow carrier cancellation rules

5. Cancellation by PurohitLink

In rare cases, PurohitLink may need to cancel your booking due to:

  • Purohit unavailability (illness, emergency)
  • Natural calamity or force majeure events
  • Unforeseen circumstances beyond our control

In such cases, we will:

  • Notify you immediately via WhatsApp and call
  • Attempt to arrange an alternative purohit
  • Issue a 100% full refund if no alternative is available
  • Offer a discount on your next booking as goodwill

6. Special Circumstances

We understand that emergencies happen. In case of genuine medical emergency or family bereavement, we will consider full refund requests even within the 24-hour window. Please contact our support team with documentation.

7. How Refunds Are Processed

  • Refunds are processed to the original payment method
  • Timeline: 5–7 business days for online payments
  • For WhatsApp-based bookings with cash payment, refunds are made via UPI transfer

8. Contact for Cancellations

Our support team is available Mon–Sat, 8 AM – 8 PM IST. For urgent cancellations outside these hours, WhatsApp is monitored and we respond as quickly as possible.